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Return Policy


In the odd case that you do not love your Silrossa products, here is our policy on returns:

  1. Products that are eligible for return can be returned within 10 days (5 days for jewelry) of receiving the merchandise. Eligible products will be easily visible on our product screens under shipping information.
  2. In the unlikely event that your merchandise arrives damaged, you should email us a photo of the damaged product within 48 hours of receiving your order.
  3. Not all products are eligible for returns. In order to maintain fairness to our products and keep our prices fair, many items are “Final Sale.” Please check for items which are eligible for return before purchasing.
  4. Our team must receive and approve your return request. Once your request is received and approved.
  5. Once your return has been authorized and received we’d be happy to process your refund. You can choose to receive the refund in the form of store credit, which will reflect in your Silrossa account within 24 working hours from when the product is received by us. However, if you’d like to receive the amount back to the same payment mode that you used to place this order, we will initiate the refund after we receive the item. Please note that these will happen only after the product returned has been received by us and it has gone through the necessary quality checks.
  6. We aim to process all returns within one (1) week. If you have any questions about your return, feel free to reach out to the Silrossa Care team at info@silrossa.com.
  7. All returns are subject to the discretion of Silrossa.

 

For any other questions or clarifications, please reach out to the Silrossa Care team at info@silrossa.com

Shipping Policy

  1. At Silrossa, we take great care in delivering your products to you, and we partner only with reputed national couriers. Shipping within India is FREE for all orders above Rs. 999. For orders below that, we charge a flat Rs. 100 shipping fee.
  2. Because of variety of our products, shipping times may vary. Look for shipping info on the product page for individual shipping times.
  3. Our courier partners will be able to deliver the shipment to you between Monday through Saturday: 9 am to 7 pm. Working days exclude public holidays and Sundays. Delivery time is subject to factors beyond our control including unexpected travel delays from our courier partners and transporters due to weather conditions and strikes.
  4. As soon as your package ships, we will email you your package tracking information.

Cancellations

We will be able to accept order change or cancellation requests any time before we ship your order. Unfortunately, we cannot cancel orders once the shipment is out of our warehouse for delivery.

 

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